Lowheads Buyer Protection & Return Policy

 

Please send all disputes, inquiries and questions to: support@lowheads.zendesk.com
Current Response time: 24-48 hours

 

Late Shipping

Lowheads protects shoppers with Lowheads Buyer Protection.

All products that do not have an active tracking number by the disclosed Ship Within section of their respective product descriptions are eligible for a full refund of the product purchase price upon customer request.

Misleading Representation

All products that do not match their respective product description or displayed photos are eligible for a full refund of the product purchase price.

Photo evidence is required and a dispute must be opened within 10 days of the arrival date.

Damaged Or Lost

All packages that arrive damaged in transit are eligible for a full refund of the product purchase price. Photo evidence is required and a dispute must be opened within 10 days of the arrival date.

Packages that are determined to be lost in transit are covered by the Lowheads Buyer Protection policy and will be reimbursed to the customer.  Tracking information must support claims of a lost package and the customer must open a dispute within 90 days of the original shipment date. A refund will be issued if the package cannot be found within a reasonable timeframe. Lowheads does not cover packages lost or stolen after tracking confirms delivery.

Size Swaps

Products are eligible for size swaps as long as the product and the requested new size are available on Lowheads.com. The product being returned must be in "as new" condition.

The customer is responsible for the shipping cost of the product being returned. The customer must provide an active tracking number and new size request within 10 days of the product’s arrival. The disclosed Time To Ship period will begin at the arrival date of the return package. All size swaps are protected by our Buyer Protection policy and Lowheads will cover the cost of shipping for the new size. In the event a replacement size is no longer available or the product is no longer in stock on Lowheads.com the sale will be made final.

Final Sale

All orders that do not apply to the categories above will be considered Final Sale