FAQs

 

What is Lowheads?

Lowheads is an underground streetwear marketplace where you can shop from some of the best, up-and-coming underground brands around the world all on one site.

What does [PRE-ORDER] mean?

Items that are noted as [PRE-ORDER] are handmade-to-order by the brand. If you see this tag on an item, it typically means that you will have to wait longer for that item to ship to you.

The exact shipping time will be noted on the product page and is also displayed in your cart.

How long does shipping take?

Each brand on our marketplace has different shipping times and costs.

All shipping information is displayed on each product page and is also displayed in your cart.

Has my order shipped?

You will receive a shipping confirmation email with tracking once your order has shipped.

Please note that each brand on our marketplace has different shipping times and costs. Some brands can take up to 3 weeks to ship since their items are handmade-to-order.

If your order is past the estimated shipping time listed for the product, please send us an email at support@lowheads.zendesk.com and we will look into what is causing the delay.

How much is shipping?

Each brand on our marketplace has different shipping costs.

Shipping costs are displayed on each product page and are also displayed in your cart.

Will I get a tracking number for my order?

Yes, all orders will receive a shipping confirmation email with tracking once the order has shipped.

Where is my order?

You can access your order status page through the order confirmation sent to your email.

If your order is past the estimated shipping time listed for the product, please send us an email at support@lowheads.zendesk.com and we will look into what is causing the delay.

What is your return policy?

ALL SALES ARE FINAL. PLEASE ASK FOR SIZING INFORMATION PRIOR TO PURCHASING.

LOWHEADS IS NOT RESPONSIBLE FOR ANY LOST OR STOLEN PACKAGES.

Returns are not accepted unless there was an error on our end.

Size exchanges are not accepted unless there was an error on our end.

 

Why am I getting multiple packages or tracking numbers?

Since each brand on Lowheads ships their own orders, you may receive multiple packages or tracking numbers if your order contained items from multiple brands.

Why did I get two notifications when my order was shipped?

You may receive multiple packages or tracking numbers if your order contained items from multiple brands.

You may also receive two notifications even if you've placed an order for only one product. Don't worry, this is not a mistake. Since each brand on Lowheads ships their own orders, you may receive two fulfillment notifications, one from Lowheads and another from the brand. They are both valid.

I made a mistake on a order that I just placed. Can I cancel my order?

All sales are final and orders cannot be canceled once placed.

What countries do you ship to?

Only US shipping is available for now.

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For any other questions, email our customer support team at

support@lowheads.zendesk.com